Frequently Asked Questions

Everything you need to know about shopping with Scarlet

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a pre-paid return label.

Are my payment details secure?

Yes, Scarlet uses industry-standard SSL encryption and PCI-compliant payment processors to ensure your credit card and personal information are 100% protected.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.

How can I track my order status?

Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.

What should I do if I receive a damaged item?

If your order arrives damaged, please take a photo of the item and contact our customer service team within 48 hours for a full refund or replacement.