Returns & Exchanges

At Scarlet, we want you to love every purchase, which is why we offer a flexible 30-day return policy for all unused items in their original packaging. We strive to make the exchange and refund process as seamless as possible to ensure your complete satisfaction.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original container and include all tags, manuals, and promotional inserts provided with your order.

3

Ship It Back

Print the prepaid shipping label generated by our portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing